Cash Management Poll: Malaysia Outlook 2025

841 respondents

December 2024


1. Top treasury priority: What are your organisation’s three most important treasury and cash-management priorities over the next 12 months?

Select up to three.

  • Improving cash visibility across entities, accounts and countries (64%)
  • Improving cash-flow forecasting accuracy (58%)
  • Optimising surplus cash and short-term investments (48%)
  • Implementing or upgrading treasury-management systems, APIs or ERP connectivity (46%)
  • Managing FX exposure and execution (39%)
  • Improving trade finance or supply-chain finance (34%)
  • Centralising or rationalising bank accounts and banking relationships
  • Strengthening payments security, fraud prevention and controls
  • Reducing payment, reconciliation or manual-processing costs
  • Improving collections and receivables visibility
  • Supporting cross-border growth and multi-currency operations
  • Using AI, automation or data analytics in treasury
  • Raising debt, refinancing or improving working-capital funding
  • Other

2. Greatest pain point: Which single issue causes the greatest operational or strategic difficulty for your treasury/finance team today?

Select one.

  • Inaccurate or unreliable cash-flow forecasts (23%)
  • Lack of real-time or timely group-wide cash visibility (22%)
  • Fragmented bank accounts and banking platforms (22%)
  • Excess idle cash or difficulty deploying surplus liquidity (15%)
  • Manual payments, reconciliation and reporting processes (14%)
  • FX volatility, hedging or execution (13%)
  • Lack of integration between banks, ERP and treasury systems (10%)
  • Other (3%)
  • Payment fraud, cyber risk or approval-control weaknesses
  • Cross-border payments, trapped cash or regulatory restrictions
  • Trade-finance speed, documentation or availability
  • Bank service quality or implementation delays
  • Lack of internal treasury expertise or resources

3. Cash held: Approximately how much cash and near-cash liquidity does your organisation currently manage across all entities and currencies?

Please select a range. Responses will be reported only in aggregate and no individual company information will be disclosed.

  • US$25 million to less than US$100 million (30%)
  • US$5 million to less than US$25 million (27%)
  • Less than US$5 million (15%)
  • US$100 million to less than US$250 million (15%)
  • US$250 million to less than US$500 million (7%)
  • US$500 million to less than US$1 billion (4%)
  • US$1 billion to less than US$5 billion (2%)
  • US$5 billion or more
  • Prefer not to say

Note: “Cash and near-cash liquidity” includes bank deposits, cash equivalents and short-term liquid investments available for treasury management. Please exclude restricted cash where possible.

4. Cash structure: How is this liquidity generally distributed?

Select the option that best describes your organisation.

  • More than 75% is held in one home market (31%)
  • Broadly spread across several Asian markets (29%)
  • 51–75% is held in one home market (23%)
  • Materially spread across Asia and markets outside Asia (13%)
  • We do not have a clear consolidated view of group liquidity (4%)
  • Prefer not to say

5. Forecasting and visibility: How would you assess your organisation’s current capability to forecast and view group cash positions?

CapabilityLimited/manualPartly automatedMostly automatedReal-time or near-real-time
Daily cash visibility(23%)(38%)(29%)(10%)
Short-term cash forecasting, up to 13 weeks(31%)(37%)(24%)(8%)
Forecasting beyond 13 weeks○○○○
Consolidation across currencies/entities○○○○

6. Banking relationship model: Which statement best describes your current transaction-banking model?

  • We use a lead bank, supported by several specialist or local banks (46%)
  • We use multiple banks with no clearly dominant lead bank (24%)
  • We use one primary bank for most domestic and cross-border cash-management needs (15%)
  • Banking is primarily selected and managed independently by each country or subsidiary (8%)
  • We are actively consolidating or reviewing our banking relationships (7%)
  • We expect to add banks or specialist providers in the next 12 months

What would most influence a decision to appoint, retain or expand a cash-management bank relationship?

  • Quality of digital platform, APIs and ERP/TMS connectivity (61%)
  • Liquidity-management and cash-pooling capability (53%)
  • Cross-border payment reach and speed (48%)
  • Pricing and transparency of fees (45%)
  • Trade-finance and supply-chain-finance capability (39%)
  • Security, fraud controls and resilience (38%)
  • Domestic clearing and collections capability
  • FX pricing and execution
  • Local market knowledge and regulatory support
  • Relationship coverage and implementation capability
  • Credit appetite and wider financing relationship
  • Data, analytics and reporting

7. Technology adoption: Which treasury and transaction-banking technologies does your organisation use today, and what are you likely to adopt within the next 24 months?

For each item, choose: “In use”, “Planned”, “No current plan”, or “Not familiar”.

TechnologyIn usePlannedNo current planNot familiar
Treasury-management system(38%)(21%)
ERP-bank integration(52%)(27%)
Bank APIs(29%)(34%)
Host-to-host connectivity
SWIFT connectivity
Payment factories or shared-service centres
Virtual accounts(22%)(29%)
Automated reconciliation tools
Treasury data analytics or dashboards
AI-enabled cash forecasting, reconciliation or exception management(7%)(24%)
FX trading platforms
Electronic trade-finance platforms

8. Trade finance and cross-border needs: For organisations with cross-border trade or operations, which areas need the greatest improvement from banks?

Select up to three; include “Not applicable” as an option.

  • Digital trade documentation and reduced paper processes (47%)
  • Import/export FX management and hedging (45%)
  • Faster, cheaper cross-border supplier payments (43%)
  • Supply-chain finance or supplier-payment programmes (37%)
  • Better visibility of inbound and outbound trade-related cash flows (32%)
  • Not applicable (10%)
  • Documentary credits, collections, guarantees or standby instruments
  • Receivables finance or distributor finance
  • Better support in restricted or hard-to-access currencies
  • Regulatory, sanctions and compliance support
  • Working-capital financing linked to trade flows

9. Spending and switching intention: Over the next 12–24 months, what is your organisation most likely to do in relation to cash-management and treasury banking?

Select all that apply.

  • Improve ERP-to-bank connectivity or APIs (51%)
  • Implement or upgrade a treasury-management system (31%)
  • Introduce or expand cash pooling, sweeping or liquidity structures (27%)
  • Digitise trade-finance processes (27%)
  • Issue an RFP or review transaction-banking providers (26%)
  • No major change planned (10%)
  • Consolidate bank accounts or reduce the number of banking relationships
  • Add new domestic or cross-border banking partners
  • Establish or expand a regional treasury centre/shared-service centre
  • Strengthen payment-security controls and fraud prevention
  • Review short-term investment or surplus-cash policy
  • Expand FX hedging or electronic FX execution
  • Not sure

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